Client care

Before, during and after.

Everything you need to know about ordering, sizing and looking after your silver. If your question isn't here, just ask.

How ordering works

Every piece is made to order, so there is no checkout. Instead, you talk to us directly and nothing is made until you have agreed every detail.

i.
Choose
Find a piece in the collection or 3D studio, or describe your own.
ii.
Enquire
The enquiry form writes a message for you to send on WhatsApp.
iii.
Confirm
We confirm the stone, size, weight, price and making time with you.
iv.
Receive
Your piece is made, finished and sent to you as agreed.

Start an enquiry

ii.

Size guide

The easiest way to find a size is to measure a piece you already wear and love. If you are unsure, tell us and we will help before anything is made.

Rings

Indian size	Inside diameter
6	15.3 mm
8	15.9 mm
10	16.5 mm
12	17.2 mm
14	17.8 mm
16	18.5 mm
18	19.1 mm
20	19.8 mm

Bangles & kadas

Size	Inside diameter
2.2	54.0 mm
2.4	57.2 mm
2.6	60.3 mm
2.8	63.5 mm
2.10	66.7 mm

Chains & necklaces

Length	Where it sits
16 in	At the base of the neck
18 in	Just below the collarbone
20 in	Above a scoop neckline
24 in	On the upper chest

Payals

Ankle	Payal length
8.5 – 9 in	9.5 in
9 – 9.5 in	10 in
9.5 – 10 in	10.5 in
10 – 10.5 in	11 in

iii.

Caring for silver

925 silver darkens slowly with air and skin contact. A little care keeps both finishes at their best for years.

Store it dry

Keep each piece in its own soft pouch or a zip bag, away from damp and perfume. Less air means slower tarnish.

Put it on last

Wear jewellery after perfume, hair spray and lotion, and take it off before bathing or swimming.

Clean gently

Wipe polished silver with a soft silver cloth. On oxidised pieces, wipe only the raised areas so the dark detail stays.

Mind the stones

Pearls and coral are soft. Keep them away from water and chemicals, and never use a dip cleaner on stone-set pieces.

The full care guide

iv.

Common questions

What is your jewellery made of?

Every piece is made in 925 sterling silver: 92.5% pure silver with a small amount of other metal for strength, which is the standard for fine silver jewellery.

Why are there no prices on the website?

Each piece is made to order, and its price depends on its final weight and the stone you choose. We confirm the exact price with you before anything is made.

How long does it take to make a piece?

It depends on the piece and on how many stones it carries. We tell you the making time when we confirm your order, so you can plan around a wedding or a festival.

Can I change the stone, size or finish?

Yes. Any design can be made with a different stone or none, in an oxidised or polished finish, and to your size. See Bespoke.

Will my piece look exactly like the 3D model?

The 3D model shows the design, the proportions and the detail. Because each piece is finished and set by hand, and natural stones differ, small variations are normal and part of its character.

Which stones can I choose?

Emerald, ruby, blue sapphire, pearl and the nine navratna stones are in the collection now. Tell us the stone you want and we confirm the exact stone and its quality with you before making.

How is delivery arranged?

Delivery options and any charges are agreed with you on WhatsApp when we confirm your order, before you pay.

Do you offer exchanges or repairs?

Because every piece is made for you, please ask about exchanges, resizing and repairs when you enquire. We confirm the terms with you before you pay.

How do I save pieces I like?

Tap the heart on any piece. Your saved pieces stay in this browser and appear in the enquiry form, so you can send them all at once.

Still have a question?

Write to us on WhatsApp through the enquiry form, or on Instagram.

Enquire Instagram